Duvet Covers and Pillow Case set - Tonari no totoro 28 duvet quilt bedding set

Processing Time & Price Shipping

Shipping costs vary depending on the shipping destination. You can get a calculation of your exact shipping charges by adding items to your cart, proceeding to checkout, and entering your mailing address. The shipping cost will automatically update and display in your total costs.

Shipping & Handling

We process orders on business days which are Monday through Friday

– Processing Time: 3 – 5 days*

– Shipping: We use flat shipping rate of:

Standard Shipping: First item price: $3.99 and each addition $1.99

Express Shipping: First item price: $11.95 and each addition $5.99.

Shipping fee to Europe, Canada, Mexico, Chile $8.99 and each addition $5.99.

With this delivery package. We will prioritize processing your order first. The item you order will be prioritized for production. And we"ll use the shipping company"s highest delivery plan to get it to your address as quickly as possible. In addition, when you have problems related to your order, we will prioritize handling your case.

– Estimated Delivery: 14 – 20 days* (in regular seasons) excluding Sunday or more depends on holiday seasons. With the "Express Shipping" delivery package, the delivery time will be under 7-10 business days*.

(*This doesn’t include our 3-5 day processing time)

About Late Deliveries

Our shipping partners do their best to ensure you receive your package on time, however occasional delays do occur. tanemio.com cannot be held responsible for delays caused by unforeseen or uncontrollable events such as:

Possible Reasons for Delay

Incorrect Address

Missing apartment, building, floor, or unit number

Severe weather conditions

International customs procedures

Tracking Number:

Your tracking number will be sent to you via the email you used to place the order. If you did not receive a tracking number AFTER the processing days have been completed THEN email us for more updates. 

Tracking number says “Pre shipment” / “Label not in system, what does this mean? 

Sometimes , the order says this because it has not either been shipped, USPS has not scanned it yet, your package is lost or it has been mishandled. If you find that your tracking number hasn’t updated after 2 weeks then contact us.

You will receive a confirmation email with a tracking link so that you can follow your order all the way home! Please allow 2-4 days for the carrier to scan your package into their system.

If you attempt to track your package and there is no information available that just means the carrier has not processed your package yet. When the package is scanned into their system, tracking events will populate on the tracking page.

I ordered 2+ items, but only received one… where’s my order?

We have a large assortment of products not stocked in the house when you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So don’t panic if you don’t receive all of your items at once…they are on the way

Why have I not received any order confirmation details?

Most times this is because our customers have accidentally entered their email in wrong. Throughout the process, we send 3-4 emails, including an order confirmation, a fulfillment notice, and a shipping notice. If you believe you may have entered your email wrong please contact us and we will fix it for you.

How do I contact you?

If you have any questions that are not on this FAQ page, please email us at [email protected] where we will promptly get back to you.

I send an Email but got no response?

Please check the email address that you sent it to and try again. We have a 24/7 days a week Support. In case there is still no reply, contact this Email: [email protected] we will answer back within 1 business day.

Can the order be delivered to multiple addresses?

We do not offer shipping to multiple addresses for a single order. If you would like items delivered to multiple addresses, please place those orders separately.

Do you offer delivery to PO Boxes or Military APO/FPO addresses?

Yes, we can send shipments to PO Boxes and Military APO/FPO addresses.

Orders shipped to APO addresses are done so via DHL Global Mail, and then are turned over to USPS for final delivery (through the military mail system). Shipments to APOs can take up to 45 additional days to arrive.

Unfortunately, once the package enters the military mail system, tracking ceases to update for military security reasons. This means that we no longer have visibility of your order and cannot provide tracking information.

If your package is already sent out, please contact the local express company for this issue. Normally they will call the contact number shown on the parcel if the package cannot be delivered.

Lost Orders with Delivered Status – Orders with a status of “delivered”

Lost Orders with Delivered Status – Orders with a status of “delivered” is to be assumed by all parties that the order was in fact delivered. In case tracking information says delivered but you haven’t received any items

Please make sure that you have entered the correct mailing address. Check with your neighbors first, look around the entrances of your residence on back porches, in bushes, garages, under grills, or in other places out of sight.

If you’ve ruled out all of the above, we suggest reporting the issue to the local post office and file a claim. Ask them who delivered the parcel, and have them trace the precise shipping route, details about that day’s delivery. They are used to these types of questions, and can usually provide helpful information. 

We do not cover service errors, including loss, theft, or postal/shipping issues. If an investigation determines that the package was not delivered due to a shipping error, kindly send us the proof and then we will further assist you with refund or reshipment of the items.